Troubleshooting: No Matches Found in Your Event Gallery
A step-by-step troubleshooting guide when selfie search returns no photos from an event gallery.
Glimzo Editorial
“No matches found” is frustrating, but it is usually solvable.
Work through guest-side and organizer-side checks in order.
Most issues are selfie quality, wrong gallery, or unfinished training.
Guest checklist
- Confirm the URL is the correct event.
- Upload a sharper, front-facing selfie.
- Retry with a photo taken closer to the event date.
Organizer checklist
- Verify photos finished uploading.
- Confirm AI training completed successfully.
- Ensure the guest is searching a gallery that actually includes them.
When to contact support
- Training appears complete but known faces still fail.
- Multiple guests report the same empty result.
- You suspect an access or account issue.
Use this checklist before escalating, then contact Glimzo support if the gallery still fails.
Explore more on our How It Works page, compare options on Pricing, or browse public events.
Ready to publish a searchable event gallery?
Create your Glimzo event, upload photos, and let guests find themselves with selfie search.
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